Terms of Service

A pair of new Smith & Wesson handcuffs, in nickel or black, engraved with the wording you choose. The cuffs are included in the price — there is nothing else to buy. They lock, ratchet and key like any pair, and they ship with keys.

The price shown at checkout is the price you pay, including shipping within the United States. Payment is taken in full when you order, and that payment is what starts your proof.

Payment is handled by Stripe. If a price is displayed incorrectly because of an error on our side, we will contact you before making anything and you can decide whether to go ahead or take a full refund.

After you order, we lay out your engraving and send you a proof to look at. Nothing is engraved until you approve it. You can ask for changes as many times as you need, at no cost.

What you approve is what gets engraved. Check every character — spelling, badge numbers, dates, initials. Once you approve the proof we engrave it exactly as shown, and an error you approved is not something we can undo.

If we do not hear back, we will send you reminders. If there is still no reply, we may go ahead and engrave the proof as sent, so your order is not held up indefinitely — and we will email you when we do. We would rather wait than get it wrong, so reply to the proof even if the answer is “not yet”.

Before you approve your proof, you can change anything or cancel for a full refund. Just email us.

Once engraving has started, the order cannot be cancelled or changed. Engraved metal cannot be un-engraved, and a personalised pair cannot be sold to anyone else.

If what arrives does not match the proof you approved, or the cuffs arrive faulty, tell us within 30 days and we will remake them or refund you. That is our mistake to fix, not yours.

If your order is lost or damaged in the post, tell us and we will sort it out. Shipping is insured for the full value.

When you ask us to engrave an agency seal, a badge, a unit crest or a department name, you are confirming that you are entitled to have it made. We take you at your word on that and do not verify it. If a department or organisation objects to something we engraved at your request, that is between you and them.

Rules about buying and owning handcuffs vary between states and cities. It is your responsibility to know the rules where you live before you order. We ship within the United States only.

You must be 18 or older to order.

Plan on 3–6 weeks from the day you order. That is an honest estimate from a small shop, not a guaranteed delivery date. If you are working to a retirement date or a ceremony, tell us before you order and we will say plainly whether it is achievable.

If we change these terms, we will update this page and the date at the top. The terms that apply to your order are the ones published when you placed it.

Questions about an order or about these terms: orders@customhandcuffs.com.